A. General
Introduction: We take your privacy very seriously. This Privacy Policy describes what we do, and what we don’t do, with the personal information of our competition entrants.
Defined Terms etc: Italicised words in this Agreement and the rules for interpretation of this Agreement are set out in the definitions and interpretation Clause at the end of this document.
Changes to this policy: We have the right to update this privacy policy from time to time by posting a new version on this web site. Please check http://www.destinationdocklands.com.au/privacy in order to ensure that you are familiar with any changes.
Questions about this policy: If you have any questions about this Policy, please contact us using the following information:
Phone: (03) 9999 9825 (between 9 am and 5 pm AEST Tuesday to Thursdays, excluding public holidays).
Mail: The Executive Officer
Destination Docklands Ltd
198 Harbour Esplanade
Docklands, VIC 3008
Web: www.destinationdocklands.com.au
Email: info@destinationdocklands.com.au
B. Activities which involve providing personal information to us
In the course of our interaction with you, we may collect personal information that relates to you. The types of personal information that we collect will vary according to the type of activity as follows:
Browsing: We use “Google Analytics”, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses “cookies” (i.e. text files placed on your computer) to help us analyse how people use the web site. The information generated by the cookie about your use of the web site includes your IP address and your location (often to the nearest town or suburb). You have the ability to refuse the use of cookies by selecting the appropriate settings on your Internet browser; however you may not be able to use the full functionality of the web site if you choose to do this.
Enquiring: You will need to provide personal information to us if you choose to submit a question or request to us via email or using our “contact us” form. The information that you will need to provide will include a name, and one or more means to contact you (whether by telephone, email address, instant messaging, or Skype or other media);
Entry: You will need to provide personal information to us if you choose to enter our competition. This personal information will include a name and either an email address. It may also include a username for particular social networking services (e.g. Twitter, FaceBook, Linked In etc).
C. How we will not use the personal information that you provide
Permitted purposes: We will only use your personal information for the purposes permitted in Section D below, and will not use it for any other purpose.
Disclosure to limited persons: We will only disclose your personal information to the persons and types of persons listed in Section E below. In particular, we will not give, lend, rent or sell your personal information to any third party telemarketing, market research organisation or email list building organisation that is likely to on-sell it to others.
D. How we will use the personal information that you provide
We may use your personal information for the following purposes:
Answering Queries: If you have contacted us with a query or request, we will use your personal information to respond to that query or request;
Informing you of special offers and relevant developments: If you subscribe to receive information from us in the form of a newsletter or emailed updates, or a feed via a social networking service, we will use your contact information to send that information to you from time to time. The information may take the form of general communications which simply allow us to “keep in touch” with you, or may be direct marketing material which contains special promotions and special offers;
Inviting participation: From time to time we will use your personal information to ask you to participate in surveys and competitions.
Displaying Comments/Reviews: If you submit a comment or a review, we have the right to display that comment or review in our marketing material, along with your first initial and surname, although we will not publish your email address;
Competition Administration: If you win a prize in one of our competitions, we will use your personal information to notify you, and will publish your name as the winner if required to do so by law;
Usage Analysis: We use the results from our surveys and Google analytics data to generate a holistic but anonymous picture of our member base and usage patterns. This information allows us to analyse trends and demographics and helps us to improve the Program;
Transfer of assets: At some point in the future, we may decide to transfer the assets of our organisation as part of a restructuring process or a sale. Our customer or user database would be included in this transfer. We would only transfer this database as part of a going concern so that the new owners could continue to provide services to you. The new owners would also be bound by the terms of this Privacy Policy unless you reach a separate agreement with them. We would not sell our member or user database separately from our other assets;
Other: We may also disclose your personal information where required or necessary under the provisions of the Privacy Act 1988 (Cth) (e.g. if it is necessary to prevent a serious threat to public safety etc).
E. Disclosing your information
During the course of our business, we may disclose your personal information to the following parties:
Service Providers: Third party companies and individuals are engaged from time to time to perform specific business services for us. These services include the provision and maintenance of our database; email list management; trend analysis, web site development and management, marketing and promotions. We may need to provide some of your details to these services providers in order for them to perform their functions, but we will only do so where it is strictly necessary for them to perform these functions;
Authorities: We will pass on information relating to suspected fraudulent activity to appropriate authorities including the police, banks and credit card issuers, or otherwise if required to do so by law;
General Public: If you win a prize in one of our competitions, we will disclose some of your personal information in certain publications in order to comply with our obligations under applicable trade lotteries legislation. The precise details of the disclosures to be made appear in the terms and conditions of each competition. Entry into each of our competitions requires your consent to such disclosures.
New Owners: As detailed above, we might transfer our user database as part of a going concern to a new owner. We would ensure that this owner would also be bound by this Privacy Policy unless you reach a separate agreement with them.
F. Cross-border disclosures
The disclosures of information listed in Section E above may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the web site on servers located in countries other than Australia (including the United States); our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.
G. Your rights in relation to your personal information
Subject to the exceptions allowed by law, you have a right to view, change and remove the personal information that we store about you.
Requests for us to assist you to view, change or remove your personal information, should be made in writing using the contact details provided above. You should provide us with any details necessary to enable us to comply with your request, including your name, address and email address.
If you ask us to attend to your request, we have the right to request a small fee before we can assist you. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond to your request within 10 business days.
H. Changing your communication preferences
We do not disseminate spam, as we only send information to people who have requested it. If you have requested information from us in the past, but have now changed your mind, please either:
click on the “unsubscribe” link in any one of our communications (if available); or
for social networking services, set your preferences so that you do not receive messages from us any more (e.g. stop “following” us);
reply to any of our email messages using the word “unsubscribe” in the heading; or
send an email to privacy@destinationdocklands.com.au. There is no charge associated with being removed from our mailing or communications list.
I. Information security
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, and to prevent unauthorised access, modification or disclosure of your personal information.
J. Other privacy information
If you are a registered member of the web site, please sign out once you have finished using our web site and close your browser (e.g. Internet Explorer, Mozilla Firefox or Apple Safari). This ensures that no one else can access your personal information after you.
Further Privacy information can be obtained on the web site of the Australian Privacy Commissioner, which can be found at: http://www.privacy.gov.au.
11. Interpretation
In this Privacy Policy, the following words have the following meanings:
“Personal information” means information that identifies you or could be used to identify you;
“Web site” means the web site located at the domain “destinationdocklands.com.au ” and on all sub-domains, folders and sub-folders of that domain.
This document was prepared by Magnum IP Legal Services (http://www.magnumip.com.au), which is a Trademark and IP Law Firm based in Melbourne, Australia.
